CONFERENCE PROGRAMME

DAY 1

0800

Guest Registration

0900

Welcome Address by Professor Steven Miller, Vice Provost (Research), Professor of Information Systems (Practice), SMU

Conference Overview by Professor Kapil R. Tuli, Director, RCoE, LKCSB, SMU

AM session 1

The Retail Sector under attack- Is Innovation and IP the key?

Ms Audrey Yap, Founding Partner and Managing Director, Yusarn Audrey

Perspectives on Innovation and Intellectual Property in the Retail Industry

Ms Audrey Yap, Founding Partner and Managing Director, Yusarn Audrey, Moderator

Mr Chong Ka Wee, Chief Executive Officer of Kino BiotechGroup, Kinohimitsu, Kinofy

Mr Joshua Koh, Chief Executive Officer, Commune Lifestyle Pte Ltd

Mr Ryan Chioh, CEO/Managing Director, FarEastFlora.com

Mr Mark Lee, Chief Executive Office, Sing Lun Holdings Pte Ltd and President, Textile & Fashion Federations (Taff)

1045

Morning Tea Break & Networking Session

AM session 2

The Spectacular Rise and Impact of the Hard Discounters

Professor Jan-Benedict Steenkamp, Knox Massey Distinguished Professor of Marketing, University of North Carolina at Chapel Hill

1145

Delivering Amazing Consumer Experience with Unified Commerce

Mr Wachirawuth Rattiwarakorn, Retail Industry Solutions Lead, ASIA Timezone, WW Retail & CG Industry, Enterprise Group

1215

Buffet Lunch & Networking Session

PM session 1

Round Table Discussion: Talent Development: Nurturing Future Retail Leaders

Ms Vanessa Teo, Vice President, Global Learning and Development, DFS

Mr Damien Tan, Chief Operating Officer, Benjamin Barker

Mr Nick Jarvis Tan, Behavioural Scientist, International Speaker & Coach

PM session 2

Payments through a customer’s lens – what retailers need to know about the future of payments

Mr Douglas Swansson, Senior Director Merchant Partnership Development, Visa

1515

Afternoon Tea Break & Networking with Exhibitors

PM session 3

Retailing in India and China: Nuances and Observations

Professor Nirmalya Kumar, Singapore Management University

From Consumption Upgrade to Retail Brain

Mr Ben Tian. Senior Director Alibaba Cloud

Faster and more accurate on-shelf changes through your own real life lab stores

Mr Øyvind Christensen, Founder, Flow Insights

1700

End of Day 1

DAY 2

0800

Guest Registration

0900

Welcome Address by Professor Gerard George, Dean, Lee Kong Chian School of Business, SMU

AM session 1

Round Table Discussion: Business Model Innovation and Entrepreneurial Perspective

Professor Gerard George

Mr Ng Aik Phong, Managing Director, FAVE Pay SG

Mr Jeremy Khoo, Group CEO, iFashion Group / VP at MC Payment / Partner at CRC Capital & Novum Capital

Ms Clare Chan, Co-Founder & Managing Director, Her Velvet Vase

1015

Morning Tea Break & Networking Session

AM session 2

Omni-Channel 1: Leveraging Digital to Enhance Physical Locations

Dr. David Bell, President and Co-Founder, Idea Farm Ventures

Transforming for the Era of Intelligent Retail

Rajeepan Raguneethan, Regional Leader, Retail & Consumer Industries, Microsoft Corporation, Asia

1200

Formal Awards Lunch

Guest of Honour: Mr Chee Hong Tat
Senior Minister of State, Ministry of Trade & Industry and Ministry of Education

1400

Experiential Retail – How can design help differentiate your business

Mr Mark Wee, Executive Director, DesignSingapore Council, Ministry of Communications and Information

Mr Lawrence Chong, Co-founder & CEO of Consulus

Ms Joey Kwa, Founder and CEO, Spring Maternity and Bove

Mr Brandon Schmittling,User Experience Lead, Huge Inc

1515

Afternoon Tea Break & Networking Session

PM session 1

Omni Channel 2: Integrating Online to Offline

Offline-Online Convergence: JD.com in China

Dr. Harikesh Nair, Chief Scientist for Business Strategy, JD.COM & Johnathan B. Lovelace Professor of Marketing, Stanford University

Clicks in Bricks – How FairPrice Transformed Its Online Business

Mr Elvin Too, Chief Omni-Channel Officer and General Manager, FairPrice Online, SG

Digitalising the Physical World of Retail

 Mr Sameer Dhingra, Managing Director, APAC, TRAX

1700

End of Conference

0800

Guest Registration

0900

Welcome Address by Professor Steven Miller, Vice Provost (Research), Professor of Information Systems (Practice), SMU

Conference Overview by Professor Kapil R. Tuli, Director, RCoE, LKCSB, SMU

AM session 1

The Retail Sector under attack- Is Innovation and IP the key?

Ms Audrey Yap, Founding Partner and Managing Director, Yusarn Audrey

Perspectives on Innovation and Intellectual Property in the Retail Industry

Ms Audrey Yap, Founding Partner and Managing Director, Yusarn Audrey, Moderator

Mr Chong Ka Wee, Chief Executive Officer of Kino BiotechGroup, Kinohimitsu, Kinofy

Mr Joshua Koh, Chief Executive Officer, Commune Lifestyle Pte Ltd

Mr Ryan Chioh, CEO/Managing Director, FarEastFlora.com

Mr Mark Lee, Chief Executive Office, Sing Lun Holdings Pte Ltd and President, Textile & Fashion Federations (Taff)

1045

Morning Tea Break & Networking Session

AM session 2

The Spectacular Rise and Impact of the Hard Discounters

Professor Jan-Benedict Steenkamp, Knox Massey Distinguished Professor of Marketing, University of North Carolina at Chapel Hill

1145

Delivering Amazing Consumer Experience with Unified Commerce

Mr Wachirawuth Rattiwarakorn, Retail Industry Solutions Lead, ASIA Timezone, WW Retail & CG Industry, Enterprise Group

1215

Buffet Lunch & Networking Session

PM session 1

Round Table Discussion: Talent Development: Nurturing Future Retail Leaders

Ms Vanessa Teo, Vice President, Global Learning and Development, DFS

Mr Damien Tan, Chief Operating Officer, Benjamin Barker

Mr Nick Jarvis Tan, Behavioural Scientist, International Speaker & Coach

PM session 2

Payments through a customer’s lens – what retailers need to know about the future of payments

Mr Douglas Swansson, Senior Director Merchant Partnership Development, Visa

1515

Afternoon Tea Break & Networking with Exhibitors

PM session 3

Retailing in India and China: Nuances and Observations

Professor Nirmalya Kumar, Singapore Management University

From Consumption Upgrade to Retail Brain

Mr Ben Tian. Senior Director Alibaba Cloud

Faster and more accurate on-shelf changes through your own real life lab stores

Mr Øyvind Christensen, Founder, Flow Insights

1700

End of Day 1

0800

Guest Registration

0900

Welcome Address by Professor Gerard George, Dean, Lee Kong Chian School of Business, SMU

AM session 1

Round Table Discussion: Business Model Innovation and Entrepreneurial Perspective

Professor Gerard George

Mr Ng Aik Phong, Managing Director, FAVE Pay SG

Mr Jeremy Khoo, Group CEO, iFashion Group / VP at MC Payment / Partner at CRC Capital & Novum Capital

Ms Clare Chan, Co-Founder & Managing Director, Her Velvet Vase

1015

Morning Tea Break & Networking Session

AM session 2

Omni-Channel 1: Leveraging Digital to Enhance Physical Locations

Dr. David Bell, President and Co-Founder, Idea Farm Ventures

Transforming for the Era of Intelligent Retail

Rajeepan Raguneethan, Regional Leader, Retail & Consumer Industries, Microsoft Corporation, Asia

1200

Formal Awards Lunch

Guest of Honour: Mr Chee Hong Tat
Senior Minister of State, Ministry of Trade & Industry and Ministry of Education

1400

Experiential Retail – How can design help differentiate your business

Mr Mark Wee, Executive Director, DesignSingapore Council, Ministry of Communications and Information

Mr Lawrence Chong, Co-founder & CEO of Consulus

Ms Joey Kwa, Founder and CEO, Spring Maternity and Bove

Mr Brandon Schmittling,User Experience Lead, Huge Inc

1515

Afternoon Tea Break & Networking Session

PM session 1

Omni Channel 2: Integrating Online to Offline

Offline-Online Convergence: JD.com in China

Dr. Harikesh Nair, Chief Scientist for Business Strategy, JD.COM & Johnathan B. Lovelace Professor of Marketing, Stanford University

Clicks in Bricks – How FairPrice Transformed Its Online Business

Mr Elvin Too, Chief Omni-Channel Officer and General Manager, FairPrice Online, SG

Digitalising the Physical World of Retail

Mr Sameer Dhingra, Managing Director, APAC, TRAX

1700

End of Conference

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